FAQ’s
Online Shopping
How does Online Grocery Shopping Work?
Online Grocery Shopping, brought to you by Albertsons Market, Market Street, and United Supermarkets, makes it easy for you to place an order 24 hours a day and pick up curbside at the time that is convenient for you or we will bring your grocery order directly to your home or office. Your order will be carefully selected and bagged by your Personal Shopper, guaranteeing the freshest products, longest available shelf lives, and careful handling.
What are your hours?
Delivery and in-store pickup services are available 7 am. to 8 pm, 7 days a week. Holiday hours will vary depending on store hours.
How do I place an order?
To start an order, log in with your Rewards account then begin adding items to your cart. If delivery or pick up service is available in your area, you will be on your way to your first order!
Do I need a Rewards account to shop online?
To use Online Grocery Shopping, you must be a Rewards member with a valid email address. Not a Rewards member? Signing up is free and easy. Simply sign up for Rewards by clicking Register in the website menu.
If I already have a Rewards account, do I have to create another online shopping account?
No, your Rewards account is the only account you need to be able to place an order.
How many accounts can I have?
We recommend only one account per household to ensure you have access to all your order history and preferences each time you shop. If you already have more than one account in your household, linking them together to one primary phone number is no problem. Give us a call at 1-855-762-7880 or email guestservices@unitedtexas.com and we’ll be happy to help you.
How can I change my email address or other account information?
Once you are logged in, select ‘My Account’ located at the top right of the shopping screen. You will be able to view, add, or change your email address, password, and address information by selecting ‘Edit My Account’.
Why are there fees for using Online Grocery Shopping?
Our team of specialized personal shoppers and deliver drivers work hard to ensure you have the best products available. The fees cover costs of supplies, service, and fuel related to your online order.
Is there a minimum or a maximum limit to how much I can buy?
There is a $30 minimum order for delivery and pick up orders. The $30 minimum excludes tax and delivery fees. To ensure everyone has a great shopping experience we may from time to time limit quantities of popular items, just as we do in store.
Are all in-store products available to purchase online?
Most of our products are available for online purchases, but some items are unavailable at this time: greeting cards, gift cards, some hot prepared foods, custom cakes, and catering. Additional exclusions may vary by store.
Can I place an order for friends and family who live in another town?
Yes! If we deliver or have curbside pickup in a store in their area, you may order for friends and family.
Can I reserve a delivery or pick up time slot?
When you begin your order, you can reserve a delivery or pick up time slot. We will hold your reservation until your order is completed, or up to 90 minutes. If your order was submitted after 90 minutes, you will be able to pick a new delivery or pick up time slot.
Can I save an order in progress and come back to finish it later?
Yes! As long you were logged in when you added items to your cart, you can log in at a later time or even from another device and return to that order. However, if 90 minutes has passed, you will have to reserve a new delivery or pickup time slot.
How far in advance do I need to place my order?
Same day delivery and pick up service are available. Order early to ensure you get the time slot that you prefer. You may order up to 7 days in advance.
Can I change or cancel my order if I need to?
Yes. You can change or cancel your order up until the order has started to be selected at the store. Just go to “My Account,” then “Manage Online Orders” to edit your order and proceed to check out again. To cancel an order, go to “My Account,” then “Manage Online Orders” and click the cancel button on your order.
What if there is an item I want that is not available on your site?
If you would like to add an item you know your store carries but is not available online, such as your local daily newspaper or a book of stamps, you can use the Can’t Find It? Feature. This button should be located on the top right of any search page on the website. Enter the item you are looking for and your Personal Shopper will add the item to your order. You can also leave a Note for Personal Shopper from your Cart. We’d also love to hear from you if there’s a product you’d like to see us add to our online offering, please email us at onlineshopping@unitedtexas.com with your suggestions. To help us source the right product, please provide a detailed description of the product name.
If an item is out of stock, do you automatically pick out another brand?
We try our best to ensure products are in stock when you place an online order. However, when you place your order, you will have the option to select to “Allow Substitutions” from your Cart. When you allow substitutions, our personal shoppers will select a similar item for you. If you choose not to “Allow Substitutions”, and the product requested is unavailable, you will not receive another product in its place.
Can I add a note to my order?
Yes. There are two places where you can enter special instructions for your order.
After placing individual items in the shopping cart, you can add specific comments for each product by clicking on the “Add Note” text under each item in the “Review Cart” page. During the checkout process you will be given the opportunity to add any further special instructions or comments for the entire order in the “Note for Personal Shopper” box.
If I order alcohol or tobacco, is it handled differently?
If you order alcohol, you will be required to show a valid government issued ID when we deliver to your home or business or when you pick up your groceries at our curbside service. In our Lubbock and Albuquerque locations, per City of Lubbock Ordinance Sec. 40.03.2355 and the New Mexico Alcohol and Gaming Department policies, please be prepared to step inside our store to verify your ID for curbside delivery of alcohol purchases. Individuals taking possession of tobacco products must be at least 18 years of age and individuals taking possession of alcohol must be at least 21 years of age – no exceptions. Due to city ordinances, we are unable to deliver alcohol in Albuquerque, DFW, Garden City, Monahans, or Pecos at this time.
Can I place my order by calling the store? Currently, we are only taking orders using our web sites, shop.AlbertsonsMarket.com, shop.MarketStreetUnited.com, and shop.UnitedSupermarkets.com. If you need help placing an order online, our friendly Guest Services team is happy to help. You can reach guest services by emailing onlineshopping@unitedtexas.com or by calling 1-855-762-7880. Guest Services is available Monday – Friday 8 am – 5 pm.
Is there an app available for order?
You can place your order on-the-go in the United Market App available in App Store or Google Play.
How much does delivery cost?
We have a delivery fee of $9.99 with a $30 minimum order for most locations.
Do you charge a tip or are they required?
We thank you for the compliment, but our drivers do not accept tips. We would be happy to hear about your great service and pass it along. Email us at onlineshopping@unitedtexas.com.
What is the fee for pickup?
For a limited time, your pick up orders are FREE.
Will I earn Rewards points for my online purchase?
Yes, all qualifying purchases will earn Rewards points. See the Rewards program Terms and Conditions for a list of qualifying items.
Can I use my Rewards points to redeem for free or discounted groceries?
Yes, you may redeem rewards for qualifying free or discounted items. The same items available in-store are also available online. Not only can you access the current Rewards flyer, the items are identifiable as Rewards items when you are shopping online. During online checkout, you will be asked to select which qualifying items you wish to redeem in exchange for your rewards.
Can I use Rewards offers, digital coupons, and print coupons with my online order?
Yes! We want our guests to feel free to use any and all coupon and discounts they have available as a Rewards member. At this time, your discounts will not be reflected in the final total at checkout; discounts available on your Rewards account will be applied when your order is finalized in store. You will receive an email with your final purchase amount. We apologize, but at this time we are unable to accept printed coupons for the online service.
Are special promotional offers, such as 3/$11 sodas and Buy $20 get $5 off available online?
These offers are available on qualifying purchases; however, these discounts will not be reflected in the final total at checkout. Discounts will be applied when your order is finalized in store. You will receive an email with your final purchase amount.
Where can I get Delivery to my home or business?
Delivery may be available from a store near you! To find out if we deliver to your area, go to our website and enter your address and postal code to see if delivery service is available to your area.
Do I have to be at home to accept the delivery of my order?
Yes, we will not leave your groceries unattended or with a minor unless you leave a note on your account with special instructions to do so. We are unable to leave orders including alcohol or tobacco with a minor – no exceptions.
Can I schedule my delivery to an address different than my billing address?
Absolutely, as long as the delivery address is within our delivery area. You may Edit Your Account from the My Account page and add a delivery address different from your home address. You will also have the ability to Add an Address at checkout.
Will my groceries stay fresh or frozen while being delivered?
Our Personal Shoppers are trained on selecting the best quality and freshest products possible. The Personal Shopper shops on your behalf, selecting your fresh foods directly off the store shelves. They also ensure that the temperature integrity of your order is maintained at every step in the process until your order is delivered or picked up.
We have a 100% Money Back Guarantee on your products as a commitment to only the highest quality and freshest products.
How do I return an item?
Simply bring the item to a store near you for a full refund or product exchange.
I have had an issue with my delivery. How do I get these resolved?
Our goal is to ensure that your delivery is on time and the service is professional. We stand behind our commitment and we are happy to help resolve your issue. Please contact our Guest Service Team at 1-855-762-7880 or email us at onlineshopping@unitedtexas.com.
How do I pick up my curbside order?
Picking up your order is easy. Simply park in one of the designated parking spaces for Curbside Pickup, located near the building. Call the phone number on the sign on front of the parking space to contact your personal shopper. The personal shopper will bring your groceries out to your car and you will be on your way home.
How do the pickup windows work? When will my order be ready?
Your order will be available for you to pick up anytime during the order window you choose when you place your order. We will have your order ready for pick up at the start time of the window.
What if I can’t pick up my order on time?
If you find yourself unable to pick up your order within the time slot chosen, please contact in-store personal shopper as soon as possible to make alternative arrangements.
When do I pay for my order?
You will need to provide a valid payment method when you checkout online. Your credit card will not be charged until the day your order is finalized in-store.
What forms of payment are accepted?
We accept Visa, MasterCard, Discover, and American Express. We do not accept store gift cards, EBT, cash, or check at this time.
When is my credit card charged?
Your credit card will be charged on the day your order is finalized in-store.
Can I use gift cards to pay for my purchases?
At this time online payment with a gift card is not available.
What is the online shopping refund policy?
We offer a 100% Money Back Guarantee on any item you are not satisfied with. You can bring the product into your local store where a team member will gladly refund the item you no longer want or are not satisfied with.
How can I find out about jobs with the United Family?
We are always looking for new team members to add to our family. For any job openings, please visit our Careers page at www.theunitedfamily.com/careers for all current openings.
Online Cakes & Catering Orders
How can I order my cake and party tray online?
You can order your custom cake, party tray or catering items online in the mobile app or website! It’s easy to place an order 24 hours a day and pick up at the time that is convenient for you.
What are your hours?
In-store pickup services are available from 7 am to 8 pm, 7 days a week. Holiday hours may vary depending on store hours.
How do I place an order in the app?
To start an order, log in with your Rewards account, click on More, then select custom cakes or party trays and catering. Select your items and add them to your cart. Check out and pay online, then pick up in store at the selected pick up time.
Do I need a Rewards account to shop online?
To use Online Grocery Shopping, you must be a Rewards member with a valid email address. Not a Rewards member? Signing up is free and easy. Simply sign up for Rewards by clicking Register in the website menu.
If I already have a Rewards account, do I have to create another online shopping account?
No, your Rewards account is the only account you need to be able to place an order.
Is there a minimum or a maximum limit to how much I can buy?
There is no minimum or maximum order, order what you need for your gathering, celebration or event!
Are all in-store products available to purchase online?
Most of our cakes and party trays are available for online purchases, but if you need a special order we are happy to help. Please contact your local store for additional options.
Can I reserve a time slot?
After you add the items to your cart you will select a pick up date and time during checkout. If you cancel the checkout process your pick up date and time reservation is also cancelled. You will need to select a new date and time when you finish checkout.
Can I start an order and come back to finish it later?
Yes! You can add items to your cart and save them to check out at a later time.
How far in advance do I need to place my order?
To ensure we provide you with the highest quality custom cake or party tray we require orders be placed 48 hours before the desired pick up date and time. Please contact the store to request same day or next day orders.
Can I change or cancel my order if I need to?
Once your order is submitted you can cancel the order up until the store has begun preparing your order. If you need to cancel an order and the order has a preparing status, please contact the store.
What if there is an item I want that is not available on your site?
We love special orders and are always happy to help with events and gatherings. Contact your store to discuss any items you need not currently available on the site.
Can I order cakes and party trays from any store?
Custom cakes and party trays are available at select locations. To find a location near you, select the store locator on the home page and search for stores with custom cakes or party trays.
I’m ordering a cake. Are there limitations on the messages I can add to my cake?
There is a limit of 40 characters on any cake. We are unable to write any message that is trademarked or contains expletives. If there are any questions about the cake message please call the store and ask to speak to one of our certified cake decorators.
Can I add a note to the cake decorator?
You can add notes to your order in two ways. On custom cakes you have the option to add a message to the cake decorator with any special instructions you may have. You can also add any additional in the Note field in the cart.
Is there a fee for ordering a cake or party tray online?
This service is free of charge and available for all guests 24 hours a day.
Will I earn Rewards points for my online purchase?
At this time you will not automatically earn points for your online cakes or party tray purchases. However, please contact guestservices@unitedtexas.com and we will be happy to credit the points for your order.
Can I use Rewards offers, digital deals, and print coupons with my online order?
At this time Rewards offers, digital deals or printed coupons cannot be combined with your online order. To use rewards offers and deals, please contact your store to place the order.
How can I change my email address or other account information?
Once you are logged in, select ‘My Account’ located at the top right of the shopping screen. You will be able to view, add, or change your email address, password, and address information by selecting ‘Edit My Account’.
Can I get an online order delivered?
Currently online cake and party trays orders are only available for pick up. Please contact your local store for delivery options.
How do the pickup windows work? When will my order be ready?
Your order will be available for you to pick up anytime during the order window you choose when you place your order. We will have your order ready for pick up at the start time of the window.
What if I can’t pick up my order on time?
If you find yourself unable to pick up your order within the time slot chosen, please contact the store as soon as possible to make alternative arrangements.
How will I know when my order is ready?
When your order is ready you will receive an email letting you know it is ready to pick up at the store. You can also check your order status at any time by opening the app, selecting More, then Purchase history. Your online cake or party tray orders will be listed under “Online Ordering”. Select the order to view the current status.
When do I pay for my order?
You will need to provide a valid payment method when you checkout online.
What forms of payment are accepted?
We accept Visa, MasterCard, Discover, and American Express. At this time we do not accept store gift cards, EBT, cash, or check for online orders, however these payment methods can be used on an order placed in the store or over the phone.
When is my credit card charged?
Your card is charged at the time the order is submitted. Should you cancel an item or your entire order we will issue a refund. Please allow 7-14 days for any refunds to be reflected on your statement.
Can I use gift cards to pay for my purchases?
At this time online payment with a gift card is not available.
